Cancellation & Refund Policy

To ensure smooth vehicle and driver scheduling, please read the following cancellation and refund rules before confirming your booking.

1. Airport / City Transfers

• Cancel 48+ hours before departure: full refund
• Cancel 24–48 hours before: 50% refund
• Cancel within 24 hours: no refund

2. Day Charters (Mt. Fuji / Hakone / Kyoto, etc.)

• Cancel 72+ hours before departure: full refund
• Cancel 48–72 hours before: 50% refund
• Cancel within 48 hours: no refund

3. Multi-Day Charters / Groups / Business

• Cancel 7+ days before departure: full refund
• Cancel 3–7 days before: 50% refund
• Cancel within 72 hours: no refund

If hotel, cross-region repositioning, or special vehicle reservation costs have already been incurred, the actual costs may be deducted from the refund.

4. Flight Delays & Cancellations

If a flight delay or cancellation changes your plans, please contact us as soon as possible. We'll do our best to adjust your pickup time, reschedule, or rearrange the vehicle; any extra costs will be confirmed with you in advance.

5. Force Majeure

If service cannot be carried out due to force majeure (typhoons, earthquakes, heavy snow, road closures, government restrictions, etc.), we'll prioritize rescheduling or holding your booking credit; if service is truly impossible, refunds will be handled based on the actual circumstances.

6. Refund Processing Time

Refund timing varies by Stripe, PayPal, and banking institutions, typically completing within 5–15 business days after confirmation.